Refund and Returns Policy
Return & Refund Policy
Last Updated: August 15, 2025
At Global Containers Line, we are committed to delivering high-quality shipping containers and ensuring our customers are fully satisfied with every order. This policy outlines our clear and fair 30-day return process, in compliance with Google Merchant Center requirements and industry best practices.
Return Eligibility
We accept returns for both defective and non-defective products under the following conditions:
Return Window: You may request a return within 30 calendar days from the delivery date.
Condition of Goods: Only new, unused containers in their original condition are eligible.
Items must include all original packaging, manuals, and accessories.
Products must be free from damage, modifications, or signs of wear after delivery.
Non-Returnable Items
The following items are not eligible for return:
Customized or special-order containers.
Products sold “as-is” or marked as “final sale.”
Items damaged due to improper handling or storage after delivery.
Return Process
Contact Us – Email our customer support at info@globalcontainersline.com
within 30 days of receiving your order to request a return authorization.
Approval & Instructions – Once approved, you will receive the return shipping address and detailed instructions.
Shipping Responsibility – Customers are responsible for the cost of return shipping unless the return is due to our error or a defective product.
Refund Timeline – Refunds will be processed to your original payment method within 10 business days after we receive and inspect the returned product.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please notify us within 48 hours of delivery. Provide clear photos of the product and packaging so we can arrange a free replacement or issue a full refund, including return shipping costs.
Restocking Fees
No restocking fees apply to any returns.
Return Label Policy
The customer is responsible for providing and paying for the return shipping label unless the return is due to our error or a defective product.
Compliance Note – Google Merchant Center
This return policy is fully compliant with Google Merchant Center guidelines. It clearly outlines:
A 30-day return window
Eligible product conditions
Customer and seller responsibilities
No hidden fees
Refund processing timelines
By providing this information, we ensure a transparent, fair, and reliable return process for all customers.